Please Read Below For Information!
No one is allowed to make reproductions of any of the products we offer in our store. We have never, and will never give permission for this, and eventually it does get back to us, whether we find it or someone else that recognizes our work. Please do not try to do this, as we really don't want the hassle of a bunch of legalities.
It is your responsibility to be safe while wearing our suits or using our products. Always have a spotter or handler, as well as drink lots of water to decrease chance of heat stroke.
Buyer uses all costumes and costume parts at his or her own risk. DreamVision Creations Inc. assumes no liability for any personal or property damage caused by improper use.
If you receive something from us and it is not properly functioning and/or not exactly as it was ordered, tell us as soon as you realize this so it can be sent back and replaced. As long as it wasn't an intentional defect made by improper use, We will replace it. E-mail or note us to make these arrangements. We do not give refunds, sorry! All inquiries must be made within 2 weeks of receiving your order.
All customers will receive an e-mail from stamps.com once your order has been shipped with your tracking info included. The e-mail from the shop will not have a tracking number.
All US packages are shipped priority mail through USPS, so should take no longer than 3 days to get to any state in the country. However, should the package take longer due to weather/rerouting this is beyond our control, and we can't do anything about it and apologize ahead of time. Remember you can always call USPS to get a real-time tracking update (1-800-ASK-USPS)
All international orders are shipped through USPS with tracking and insurance sent priority. These packages state they should take between 5-10 business days to arrive, however should they take longer due to customs depots, there's nothing we can do about that either. Custom depots also open packages and go through them, and there have been several instances of products being not properly packed back up after their customs visit, and arriving broken. We DO have insurance, but we will need you to take pictures for proof, as well as hold onto the packaging so we can file the claim.
First class mail which is much cheaper does not track past the US border, and does not have insurance on it. We have had a ton of international packages go either missing, had parts removed, or even broken, and if we did not have the tracking or insurance information, there would never be any resolution. I do apologize for our prices, however they are USPS's prices, and I'm afraid other shipping companies are just as expensive (if not double) for the same benefits.
Custom fees or taxes are not our responsibility, nor will we say a package is a gift just so the fee's can be waived. A copy of the order goes on the outside of every international package we mail, so they know it's a merchandise parcel. We do apologize for this, however it's beyond our control.
Do you do local pickup?
We don't, sorry.
Can I buy claws, eyes, pawpads, etc from you and then sell them on something I've made?
We don't mind you doing that, as long as proper credit is given where needed. We'd like whoever bought it to know where they can go if they need more of said item in the future, but we don't mind you ordering something from us to attach to something to sell. We even offer bulk discounts for you fursuit makers if you buy a large amount at once.
If you mailed me something and it got to me and didn't work, will you replace it?
As long as it was something that was obviously not your fault and you send the original product back to us so we can try to figure out what happened, we will replace it. If you ordered something and it was the wrong size, then that is not our fault, as you are always free to ask the dimensions of a product if it is not already listed. If you ordered something and what you got was the wrong color by a LOT (you can't always get the exact color you want), etc, we will also replace it, given you send the original product back. We do not do refunds for whatever reason; if you are unsure of the size of something, please e-mail prior to ordering to inquire. If something comes damaged we will replace it once the original product is returned. If you are missing something we will send the replacement at our own expense. If a product is damaged in transit, all of our products are sent with insurance and you are more than welcome to claim said insurance, or contact us ASAP about it. All problems must be addressed within 2 weeks of receiving the product.
Do you give discounts for bulk orders?
Yes, you can get a 10% discount off your total order (Of that type of product) when you order in large amounts. Products that qualify are:10+ noses of any type
10+ tongues of any type
8+ Sets of eye blanks of any size
100+ claws of any type
6+ sets of pawpads of any type
6+ resin blanks of any type
8+ jawsets of any type
5+ sets of hooves
5+ sets of large horns ($50+)
7+ Sets of small horns ($30-$40)
4+ Resin Blank Kits
6+ Foam heads
We will not accept the return or refund request on a project because a customer decides they want a different color or style, etc. If there is an actual defect on our part, it can be returned and replaced without cost within the allotted time frame of 2 weeks. Projects that have been well worn, abused, and/or purposefully destroyed will not be accepted for replacement. Said projects will be shipped back. If you purchase something from us that was labeled as faulty and sold at a discount, this does not apply. There are no refunds or replacements given.
We do not offer refunds based on sizes; most, if not all items provide measurements, and it is your job to make sure those measurements are appropriate for your project. If you need other measurements, you're always free to ask us before you order, so you can double check.